Cancellation & Refund Policy

Cancellation requests will only be considered if the visa or travel service application has not already been processed or submitted to the respective embassy, consulate, or service provider. Upon submission of your application, we are not responsible to make any refunds.

Visa/Passport/PR/Citizenship service and Value Added Services acceptance or rejection is at the sole discretion of the Embassy/Consulate or concerned authorities. The visa fee, service fee, and any value-added service fee are non-refundable. Government fees, embassy charges, third-party processing fees, and other non-refundable service charges generally cannot be refunded once an application has been submitted.

Approved refunds will be processed within 7–14 business days. Depending on your payment provider or bank, the credited amount may take additional time to appear in your account.

Refunds will not be provided for visa rejections, incorrect information submitted by the applicant, incomplete documentation, missed appointments, or delays caused by government authorities or immigration departments. If the application process takes longer than usual for any reason, Raizing Global Private Limited, the Embassy/Consulate, or concerned authorities will not be responsible in any manner whatsoever.

Requests to modify an existing application may be accepted before processing begins. Additional fees may apply depending on the type of modification requested.

In exceptional circumstances where we are unable to provide the requested service, an appropriate refund or alternative solution will be offered at our discretion.

To request a cancellation or refund, please contact our customer support team with your application reference number and the reason for the request. Each request will be reviewed individually.

If you have any questions regarding our Cancellation & Refund Policy, please reach out to our customer support team.